PagerDuty

PagerDuty Toolkit

The PagerDuty toolkit lets LLMs interact with PagerDuty's incident management platform via Arcade, enabling automated monitoring, triage, and response workflows.

Capabilities

Incident management: Retrieve individual incidents or list them with filters (status, urgency, service, team, time range); update incident status (acknowledge, resolve, reopen); reassign incidents to specific users.
On-call & scheduling: List on-call entries, schedules, and escalation policies (individually or in bulk) to understand coverage and routing.
Teams & users: List teams, list or search users by name/email (fuzzy matching), retrieve team details including members and linked resources, and fetch the authenticated user's own profile.
Services & activity: List or fetch individual services; query the account-wide activity feed (log entries) covering triggers, acknowledgments, escalations, and resolutions.

OAuth

This toolkit authenticates via OAuth 2.0 using PagerDuty as the identity provider. See the Arcade PagerDuty auth provider docs for setup instructions.

	Tool name	Description	Secrets
	Pagerduty.GetEscalationPolicy	Get a single escalation policy by ID.
	Pagerduty.GetIncident	Get a single incident by ID.
	Pagerduty.GetService	Get a single service by ID.
	Pagerduty.GetTeam	Get a single team by ID including members and linked resources.
	Pagerduty.ListEscalationPolicies	List escalation policies.
	Pagerduty.ListIncidents	List incidents with optional status, urgency, service, team, and time filters.
	Pagerduty.ListLogEntries	List log entries (activity feed) showing recent incident events. Returns events like incident triggers, acknowledgments, escalations, and resolutions across the account.
	Pagerduty.ListOncalls	List on-call entries with optional filters.
	Pagerduty.ListSchedules	List schedules.
	Pagerduty.ListServices	List services with optional name search.
	Pagerduty.ListTeams	List teams.
	Pagerduty.ListUsers	List users.
	Pagerduty.ReassignIncident	Reassign an incident to a specific user without changing its status.
	Pagerduty.SearchUsers	Search users using local fuzzy matching on name/email.
	Pagerduty.UpdateIncidentStatus	Update an incident's status (acknowledge, resolve/close, or reopen).
	Pagerduty.Whoami	Get the authenticated PagerDuty user's profile with contact and notification summaries.

PagerDuty Toolkit

Capabilities

OAuth

Available tools(16)

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